Managing your BoatDockr listing plan is simple and flexible. This guide shows you how to view your listing plans, update payment methods, cancel services, and manage your billing preferences.
Listing Plan Overview
Monthly Billing
$10 per boat per month, charged automatically
Flexible Management
Add or remove boats anytime, cancel without penalties
No Long-Term Contracts
Month-to-month service with complete control
Managing Your Listing Plans
Accessing Listing Plan Management
Accessing Subscription Management
Log in to your BoatDockr account
Click on your profile icon in the top right
Select "Account Settings" from the dropdown menu
Click on "Subscription Management" tab
Subscription Dashboard
What You'll See:
- • Active subscriptions and their status
- • Monthly cost per boat
- • Next billing date
- • Payment method on file
- • Billing history
- • Usage statistics
Available Actions:
- • Add new boat subscriptions
- • Cancel individual subscriptions
- • Update payment methods
- • Download billing statements
- • View payment history
- • Change billing preferences
Adding and Removing Boats
Adding New Boat Subscriptions
Go to Subscription Management dashboard
Click "Add New Boat Subscription"
Select the boat from your listings
Confirm payment method and billing date
Note: New subscriptions are billed immediately and then monthly on the same date.
Canceling Boat Subscriptions
Find the boat subscription you want to cancel
Click "Cancel Subscription" next to the boat
Confirm cancellation reason (optional)
Subscription remains active until end of billing period
Important: No refunds are issued for partial months. Service continues until the billing period ends.
Payment Method Management
Adding Payment Methods
Accepted Payment Methods:
- • Credit cards (Visa, Mastercard, Amex, Discover)
- • Debit cards
- • Bank transfers (ACH)
- • Digital wallets (PayPal, Apple Pay, Google Pay)
Security Features:
- • 256-bit SSL encryption
- • PCI-DSS compliance
- • Card tokenization
- • Fraud detection
Updating Payment Methods
Go to Subscription Management
Click "Payment Methods" tab
Add new payment method or update existing
Set as default payment method
Handling Failed Payments
If payment fails:
- • You'll receive an email notification
- • We'll automatically retry payment in 3 days
- • Your subscription remains active during retry period
- • After 3 failed attempts, subscription may be suspended
To resolve: Update your payment method or contact support
Billing and Invoices
Billing Cycle
Monthly Billing:
- • Charged on the same date each month
- • Based on subscription start date
- • Auto-renews unless cancelled
- • Email receipts sent automatically
Prorated Billing:
- • New subscriptions billed immediately
- • Mid-month additions billed for full month
- • No prorated refunds for cancellations
- • Billing date remains consistent
Accessing Invoices
Go to Subscription Management
Click "Billing History" tab
View and download invoices
Available Formats: PDF, CSV for accounting purposes
Account Management
Account Settings
Profile Information:
- • Update contact information
- • Change email address
- • Update phone number
- • Modify business details
Security Settings:
- • Change password
- • Enable two-factor authentication
- • Review login history
- • Manage connected devices
Notification Preferences
Email Notifications:
- • Billing reminders
- • Payment confirmations
- • Subscription updates
- • Marketing communications
SMS Notifications:
- • Payment failures
- • Urgent account updates
- • Security alerts
- • Subscription expirations
Troubleshooting Common Issues
Can't Access Subscription Management
Solution: Try logging out and back in. Clear browser cache if problem persists.
Payment Method Not Accepted
Solution: Check card details, expiration date, and billing address. Contact your bank if declined.
Double Charged
Solution: Check billing history for duplicate charges. Contact support immediately if found.
Subscription Best Practices
Do's ✅
Review billing regularly
Check monthly charges and subscriptions
Keep payment methods current
Update expired cards promptly
Cancel unused subscriptions
Remove boats you're no longer listing
Download invoices for records
Keep for tax and business purposes
Don'ts ❌
Don't ignore billing emails
They contain important payment information
Don't share account credentials
Protect your account security
Don't wait to update payment methods
Avoid service interruptions
Don't forget to cancel sold boats
Prevent unnecessary charges
Getting Help
Contact Support
• Email: support@boatdockr.com
• Live chat: Available 9 AM - 6 PM EST
• Response time: 24-48 hours
Self-Service Resources
- • Comprehensive help documentation
- • Video tutorials for common tasks
- • FAQ section with instant answers
- • Community forum for user discussions
Manage Your Subscription
Take control of your BoatDockr subscription and billing: