Important Notice
BoatDockr operates on a strict no-refund policy. All payments for listing fees, subscriptions, and other services are final and non-refundable. Please read this policy carefully.
No-Refund Policy Overview
Core Policy Statement
BoatDockr does not offer refunds for any services, including but not limited to:
- • Monthly listing fees ($10 per boat)
- • Subscription payments
- • Premium features
- • Advertising services
- • Any other paid services
Why We Have a No-Refund Policy
Service-Based Model:
We provide immediate access to our platform and services upon payment. Once services are delivered, they cannot be "returned" or "undone."
Fair Pricing:
Our low monthly fees ($10/boat) already reflect the value provided. Refunds would require us to increase prices for all users.
Platform Sustainability:
Refunds would impact our ability to maintain and improve the platform for all users.
Industry Standard:
No-refund policies are standard in the online marketplace and subscription service industries.
Services Covered by No-Refund Policy
Listing Services
- • Monthly boat listing fees ($10 per boat)
- • Photo upload services
- • Description editing and management
- • Search visibility and promotion
- • Contact management features
Subscription Services
- • Monthly subscription payments
- • Annual subscription payments
- • Premium feature access
- • Advanced analytics
- • Priority support
Additional Services
- • Featured listing placements
- • Advertising packages
- • Premium support services
- • Documentation services
- • Any other paid features
Limited Exceptions
System Errors or Service Failures
We may issue credits or partial refunds in the following limited circumstances:
- • Extended Platform Downtime: If BoatDockr is unavailable for more than 48 consecutive hours
- • Billing Errors: If you were charged incorrectly due to a system error
- • Service Not Delivered: If paid services were not provided due to platform failure
Note: These exceptions are rare and evaluated on a case-by-case basis. Credits are typically provided instead of cash refunds.
Fraudulent or Unauthorized Charges
If you believe you were charged fraudulently or without authorization:
- • Contact us immediately upon discovery
- • Provide evidence of unauthorized charge
- • We will investigate and resolve within 5-7 business days
- • Valid fraudulent charges will be reversed
Legal Requirements
We will comply with all applicable laws regarding refunds, including consumer protection regulations in jurisdictions where they apply.
Billing and Cancellation
Monthly Billing Cycle
Charged monthly on the same date as initial signup
Auto-renews unless cancelled before next billing date
No refunds for partial months of service
Cancellation Process
Cancel anytime with no cancellation fees
Service continues until end of current billing period
No prorated refunds for unused time
Example Scenario
Scenario: You sign up on January 15th and cancel on January 20th
Result: Your listing remains active until February 15th, but you won't be charged again. No refund is issued for the remaining days in January.
Common Scenarios
Sold Your Boat Quickly
Question: I sold my boat after 2 days. Can I get a refund for the remaining 28 days?
Answer: No. The listing service was provided and your boat was successfully sold. The service worked as intended, so no refund is available.
Forgot to Cancel
Question: I forgot to cancel my subscription and was charged again. Can I get a refund?
Answer: No. You are responsible for managing your subscription. However, you can cancel immediately to avoid future charges.
Didn't Get Any Views
Question: My listing didn't get many views. Can I get a refund?
Answer: No. We provide the platform and tools, but cannot guarantee specific results. We recommend improving your photos, description, and pricing to increase views.
Changed Your Mind
Question: I listed my boat but changed my mind about selling. Can I get a refund?
Answer: No. The listing service was provided when you created and published your listing. You can cancel to avoid future charges.
Dispute Process
How to Request an Exception
Contact support within 7 days of the charge
Provide detailed explanation and supporting evidence
Wait for review and decision (5-7 business days)
What to Include in Your Request
- • Your account information and user ID
- • Date and amount of the charge
- • Detailed reason for the exception request
- • Any supporting documentation or evidence
- • Specific outcome you're requesting
Decision Process
Factors Considered:
- • Nature of the issue
- • Evidence provided
- • Service usage history
- • Platform performance data
- • Customer history
Possible Outcomes:
- • Request denied (most common)
- • Service credit issued
- • Partial refund (rare)
- • Full refund (very rare)
Legal Information
Policy Changes
BoatDockr reserves the right to modify this refund policy at any time. Changes will be communicated to users via email and posted on this page. Continued use of our services after policy changes constitutes acceptance of the new terms.
Governing Law
This refund policy is governed by the laws of the state in which BoatDockr operates. Any disputes will be resolved through binding arbitration in accordance with our Terms of Service.
Contact Information
For questions about this refund policy or to request an exception:
• Email: contact@boatdockr.com
• Response time: 24-48 hours
Policy Summary
Key Points to Remember
- • No refunds for listing fees, subscriptions, or other services
- • Cancel anytime to avoid future charges
- • Service continues until end of billing period after cancellation
- • Limited exceptions only for system errors or fraudulent charges
- • Review requests evaluated case-by-case
Best Practices
- • Understand the no-refund policy before signing up
- • Set calendar reminders for billing dates
- • Cancel promptly if you no longer need the service
- • Contact support immediately for billing errors
- • Keep records of all transactions and communications
Related Information
Learn more about our pricing and billing policies: